Effective Date: May 27, 2025
Thank you for supporting CruelWinter.org by making a purchase from our webstore. These Terms of Service & Refund Policy (“Terms”) apply to all purchases made on our site and set the rules for use, eligibility, and refunds.
By making a purchase, you (“you”, “your”, “customer”, or “user”) agree to the following terms and conditions set by CruelWinter.org (“we”, “us”, “our”, “the server”, or “the store”).
- You must be at least 13 years old to make a purchase.
- If you are under 18, you must have permission from a parent or legal guardian.
- All items sold on our store are digital, intangible, and virtual goods for use within the CruelWinter Minecraft server.
- Purchases may include ranks, cosmetics, keys, in-game currency, or other benefits.
- No physical products will be shipped or delivered.
- Purchases are non-transferable across accounts or servers.
- Payments are handled securely by our third-party payment processors.
- Your financial data is not stored on our systems.
- All prices are listed in U.S. Dollars (USD) unless otherwise stated.
- Most items are delivered automatically upon successful payment.
- If you do not receive your items within 24 hours, please contact us via email with your transaction ID.
- We reserve the right to delay or revoke delivery if fraud or chargebacks are suspected.
All sales are final. No refunds will be issued for any reason, including but not limited to:
- Changing your mind
- Misunderstanding what was purchased
- Server outages, resets, bans, or lost access
- Server closure, shutdown, or going out of business
- Account bans or restrictions due to rule violations
Attempting to charge back or dispute a purchase will result in an immediate and permanent ban from the CruelWinter Minecraft server and all affiliated services.
- Any chargeback or unauthorized dispute will be treated as fraud.
- We reserve the right to permanently ban users involved in such activity and may report incidents to the appropriate payment processor.
- We reserve the right to change, remove, or alter store items at any time.
- We may adjust in-game features associated with a purchase without notice or compensation.
- Purchases are not investments or ownership in the server.
- We offer no guarantee of uptime, performance, or access to purchased features.
- Minecraft is a trademark of Mojang Studios and Microsoft. We are not affiliated with Mojang or Microsoft in any way.
We reserve the right to update this policy at any time. It is your responsibility to review these terms before each purchase. Continued use of the store means acceptance of any changes.
If you have questions or issues regarding your purchase, you may contact us at:
Email: support@cruelwinter.org
By completing a purchase, you agree that you have read and accepted the above Terms of Service & Refund Policy.